Terms and Conditions

Aqua Beans Ltd

1.        Introduction & Acceptance of Terms

1.1        These Terms and Conditions (“Terms”) govern the provision of swimming lessons and related services by Aqua Bean Ltd (“we”, “us”, “our”), as well as the use of our website www.aquabeans.co.uk

1.2        By booking or attending a course or lesson, allowing a child or dependant to attend, spectating at lessons, or using our website, you confirm that you have read, understood and agree to be bound by these Terms and Conditions.

1.3        These Terms apply to:

• all swimmers participating in lessons (“Participants”);
• parents or legal guardians of Participants under the age of 18;
• any person attending lessons as a spectator; and
• all users of our website.

1.4        Where a Participant is under the age of 18, the parent or legal guardian booking the lessons:

• confirms that they have authority to do so; and
• accepts responsibility for ensuring compliance with these Terms on behalf of the Participant.

1.5        If you do not agree to these Terms, you must not book lessons, attend sessions, spectate, or use our website.

2.        Definitions & Interpretation

In these Terms and Conditions, the following definitions apply:

“Aqua Beans”, “we”, “us”, “our”
means Aqua Beans Ltd (company registration number 10070019), including its officers, directors, employees, shareholders, contractors, and agents, and any third-party entity acting for or on behalf of Aqua Beans Ltd.

“Customer”
means the individual who books and pays for swimming lessons, and who enters into a contract with Aqua Beans. Where the Customer is not the Participant, the Customer remains responsible for compliance with these Terms.

“Participant”
means any child or adult who takes part in a Lesson and enters the water, including any accompanying adult participating in Baby and Pre-School classes.

“Spectator”
means any individual who attends a lesson but does not participate in the water, including parents, guardians, carers, family members, or friends.

“Lesson”
means a single swimming lesson delivered by Aqua Beans at a specified time and location.

“Course” / “Block”
means a set number of Lessons sold together as a single booking.

“Teacher”
means any swimming teacher, coach, or assistant engaged by Aqua Beans to deliver Lessons.

“Facility” / “Venue”
means any swimming pool or premises at which Aqua Beans delivers Lessons, including facilities operated by third parties.

“Existing Customer”
means a Customer who is enrolled on an Aqua Beans swimming Course and will be classified as an Existing Customer from the time of booking until midnight on the day of the final Lesson in the paid Block. Customers who attend solely as Observers are excluded.

“New Customer”
means any Customer who has not booked an Aqua Beans swimming Course within the preceding twelve months.

“Website”
means all content, pages, and functionality available under the domain name aquabeans.co.uk, including any subdomains and email correspondence between Us and the user of our Website.

“Terms”
means these Terms and Conditions, as amended from time to time.

3.        Eligibility, Health, Safety and Responsibility

3.1      Eligibility to Participate

3.1.1   All Participants must be physically and medically fit to take part in swimming Lessons.

3.1.2   Aqua Beans reserves the right to refuse participation to any Participant or accompanying adult Participant if it reasonably believes participation may pose a risk to the health or safety of the individual or others.

3.2      Responsibility for Children and Supervision

3.2.1   Customers are responsible for the child in their care at all times while on the Facility premises, including before, during, and after Lessons.

3.2.2   For Baby and Pre-School classes, each child must be accompanied in the water by one responsible adult carer aged 16 years or over.

3.2.3   Only one adult may accompany a child in the water during a Lesson unless expressly agreed otherwise by Aqua Beans.

3.3      Medical Conditions – Disclosure and Ongoing Duty

3.3.1   Customers must disclose in writing, at the point of booking, all known medical conditions, disabilities, allergies, or additional needs relating to:

• the Participant; and
• any accompanying adult Participant who intends to enter the water with the child.

3.3.2   This information will be treated confidentially and used solely for safety and safeguarding purposes.

3.3.3   Customers must inform Aqua Beans immediately, and in advance of the next Lesson where possible, of any changes to medical circumstances, including pregnancy.

3.3.4   Customers acknowledge that Aqua Beans cannot guarantee safety if a Participant attends with undisclosed medical conditions or illnesses.

3.4      Illness and Exclusion from Lessons

3.4.1   Participants and accompanying adult Participants must not attend Lessons if suffering from any illness or infection that may pose a risk to themselves or others, including (but not limited to):

• ear infections;
• chest infections;
• chicken pox;
• impetigo;
• conjunctivitis;
• sickness or vomiting;
• diarrhoea; or
• heavy colds.

3.4.2   Where sickness and/or diarrhoea has occurred, Participants and accompanying adults Participants must not attend Lessons until 48 hours after symptoms have completely ceased.

3.4.3   In the event of a diagnosis of Cryptosporidiosis, attendance is prohibited until 14 days after symptoms have ceased, and Aqua Beans must be informed immediately.

3.4.4   If there is any uncertainty regarding fitness to participate, Customers should seek advice from their GP before attending a Lesson.

3.5      Aqua Beans’ Right to Refuse or Remove

3.5.1   Aqua Beans reserves the right, at its sole discretion, to refuse entry to a Lesson, cancel bookings, terminate service or require any Participant, Customer, or Spectator to leave the pool, poolside, or Facility premises without refund where:

• behaviour is disruptive, inappropriate, or distressing to others; or
• behaviour interferes with the safe or effective delivery of the Lesson; or
• behaviour presents a health, safety, hygiene or safeguarding concern; or
• behaviour is deemed to be unlawful or constitute unacceptable conduct; or
• there is a failure to comply with these Terms or with instructions given by a Teacher.

3.6      Pool Safety and Behaviour

3.6.1   Participants must not enter the water until invited to do so by the Teacher.

3.6.2   All emergency instructions given by a Teacher must be followed immediately and without question. Aqua Beans cannot be held responsible for any incidents arising from failure to comply with emergency procedures.

3.6.3   Running on pool premises is strictly prohibited.

3.6.4   Poolside noise must be kept to a minimum to ensure safety and effective lesson delivery.

3.6.5   Behaviour that is disruptive, unsafe, or inappropriate will not be tolerated.

3.7      Hygiene and Facility Rules

3.7.1    All swimmers are requested to shower before entering the water.

3.7.2    Long hair must be tied back or a swim cap worn.

3.7.3   Jewellery should not be worn in the pool due to safety risks. Aqua Beans accepts no responsibility for loss or damage to personal items.

3.7.4   Outdoor footwear, pushchairs, food, and drink are not permitted on poolside or in changing room areas.

3.7.5   Babies must be changed on the floor and not on raised surfaces. Customers are encouraged to use a changing mat.

3.7.6    All nappies must be taken home for disposal.

3.8      Swimming Attire and Equipment

3.8.1   All Participants must wear appropriate swimwear during Lessons. Aqua Beans reserves the right to refuse participation where suitable attire is not worn.

3.8.2   Children who are not fully toilet trained must wear a double nappy system, comprising:

• a swim nappy (disposable or reusable with liner); and
• a neoprene nappy worn over the top.

3.8.3   Aqua Beans reserves the right to refuse entry to the pool where nappy requirements are not met.

3.8.4   No personal pool items (including toys or inflatables) may be used unless permitted by the Teacher. Aqua Beans may provide pool equipment for lessons and such items must be used as instructed for safety and educational purposes.

3.8.5   Adults are advised to bring non-tinted goggles to Lessons. Aqua Beans does not loan goggles.

4.        Booking and Enrolment

4.1      Booking Process

4.1.1   Swimming Lessons may be booked online via the Website or by email, subject to availability.

4.1.2   A booking request does not constitute a confirmed booking until:

• full payment has been received by Aqua Beans; and
• written confirmation of the booking has been issued by Aqua Beans.

4.1.3    Aqua Beans reserves the right to decline any booking request at its discretion.

4.2      Accuracy of Information

4.2.1   Customers are responsible for ensuring that all information provided at the time of booking is accurate, complete, and up to date, including (but not limited to):

• Participant details;
• age and ability level;
• medical or additional needs; and
• contact information.

4.2.2   Aqua Beans accepts no responsibility for issues arising as a result of inaccurate, incomplete, or outdated information provided by the Customer.

4.3      Confirmation of Booking

4.3.1   Once a booking has been accepted, Aqua Beans will issue a booking confirmation by email.

4.3.2   Customers must check the confirmation details carefully and notify Aqua Beans promptly of any errors or discrepancies.

4.3.3   Aqua Beans shall not be responsible for Lessons missed due to incorrect contact details supplied by the Customer.

4.4      Waiting Lists

4.4.1   Where a Course or Lesson is fully booked, Customers may request to be placed on a waiting list.

4.4.2   When a space becomes available, Aqua Beans will contact Customers on the waiting list.

4.4.3   Priority will be given to Existing Customers.

4.4.4   Where multiple New Customers are on the waiting list, spaces will be offered on a first come, first served basis.

4.4.5   Placement on a waiting list does not guarantee a space.

5.        Fees, Payments and Pricing

5.1      Course Fees

5.1.1   All swimming Lessons are sold as part of a 10-week Course Block unless otherwise agreed in writing.

5.1.2   Course fees are published on the Website or communicated directly to the Customer at the time of booking.

5.1.3   Aqua Beans reserves the right to amend Course fees from time to time. Any changes will not affect Course Blocks already booked and paid for.

5.2      Payment Terms

5.2.      Full payment for the 10-week Course Block must be received in advance of the first Lesson. Payment secures the Customer’s place for that Block.

5.2.2   Customers may Top Up their Block by purchasing additional Lessons before the end of the current Block.

5.2.3   Where a Top Up is not purchased before the start of the final Lesson of the current Block, the Customer’s place will lapse, and Aqua Beans reserves the right to reallocate the place.

5.2.4   Course fees and Top Ups are non-refundable.

5.3      Payment Plans

5.3.1   Aqua Beans may, at its sole discretion, offer a Customer a payment plan to spread the cost of a Course Block.

5.3.2    Any payment plan offered:

• is subject to written agreement;
• does not reduce the total Course fee; the Customer remains liable for the full amount regardless of attendance; and
• may be withdrawn if payments are missed or delayed.

5.3.3   Failure to make a payment in accordance with an agreed payment plan may result in:

• suspension or termination of access to Lessons; and
• loss of the Customer’s place in the Course Block.

5.4      Non-Transferability

5.4.1   Course bookings are personal to the Participant and are non-transferable unless expressly agreed in writing by Aqua Beans.

5.4.2   Lessons may not be transferred to another Participant, Course, or time slot without prior written approval.

5.5      Changes to Bookings

5.5.1   Customers may not attend an alternative Lesson or Course in place of their booked session without prior written approval from Aqua Beans.

5.5.2   Requests to change Lessons, Courses, or time slots must be submitted in writing and are subject to availability.

5.5.3   Aqua Beans reserves the right to refuse any request for changes without providing a reason.

5.6      Suspension or Loss of Place

5.6.1   If a Customer does not purchase a Top Up before the start of the final Lesson of their current Block, access to Lessons will end automatically at the conclusion of that Lesson.

5.6.2   Aqua Beans is not obliged to reserve or guarantee a place in a future Block once a Customer has failed to Top Up on time.

5.6.3   Any attempt to attend Lessons without a current Block or Top Up will result in removal from the Lesson until payment is received.

6.        Cancellations, Refunds & Missed Lessons

6.1      Customer Cancellations

6.1.1   All Course bookings are non-cancellable and non-refundable once payment has been received and the booking confirmed.

6.1.2   Customers are responsible for attending all Lessons in their Block. Failure to attend, late arrival, or leaving early does not entitle the Customer to a refund or credit.

6.2      Company Cancellations

6.2.1   Aqua Beans reserves the right to cancel or reschedule Lessons due to unforeseen circumstances, including but not limited to:

• Teacher illness;
• Pool closure; or
• Events beyond our reasonable control (force majeure).

6.2.2   Where Aqua Beans cancels a Lesson, the Customer will receive a credit for the cancelled Lesson applied to the end of the current Block.

6.3      Catch-Up Lessons

6.3.1   Catch-up Lessons may be offered entirely at Aqua Beans’ discretion as a goodwill gesture to allow a Customer to swim at an additional time if they miss a scheduled Lesson.

6.3.2    Catch-up Lessons:

• are not a replacement for the original Lesson and cannot extend the Block;
• are limited to a maximum of 2 per 10-week Block;
• must be booked in advance and are subject to availability;
• must be scheduled within one month of the original Lesson missed, and in any case no later than the end of the current Block, whichever is earlier;
• require at least 24 hours’ notice ahead of the original Lesson being missed;
• will incur an additional booking charge;
• cannot be booked more than 7 days in advance.

6.3.3       Aqua Beans cannot guarantee availability for catch-up Lessons.

6.3.4       Failure to attend a catch-up Lesson does not entitle the Customer to a refund, credit, or further catch-up.

7.        Lesson Delivery & Teacher Discretion

7.1      Teacher Authority

7.1.1   Teachers have full authority over the structure, pace, and delivery of Lessons, including:

• the swimming activities conducted;
• the order and duration of exercises; and
• the use of any pool equipment or teaching aids.

7.1.2   Customers and Participants must follow all instructions given by Teachers. Failure to comply may result in removal from the Lesson in accordance with clause 7.2.

7.2      Safety and Behaviour

7.2.1   Aqua Beans reserves the right, at the sole discretion of the Teacher or management, to remove any Participant, Customer, or Spectator from a Lesson or Facility if:

• their behaviour is deemed unsafe, inappropriate, disruptive, or distressing to others;
• they fail to follow Teacher instructions; or
• their health, medical condition, or conduct poses a risk to themselves or others.

7.2.2   Removal from a Lesson under this clause does not entitle the Customer to a refund, credit, or catch-up Lesson.

7.2.3   Teachers may physically support a Participant in the water to assist with swimming techniques, safety, or rescue if required. Any physical contact will be carried out professionally, with care, and only as necessary.

7.3      Changes to Lessons and Teachers

7.3.1   Aqua Beans reserves the right to modify the format, timing, or Teacher of any Lesson at its discretion, including:

• substituting Teachers due to illness or unavailability;
• adjusting the Lesson structure to suit the ability or safety of Participants;
• changing the Lesson duration or activities for operational reasons.

7.3.2   Whilst Aqua Beans will make every reasonable effort to ensure continuity with the Teacher assigned to each Lesson, we reserve the right to change the Teacher at any time. This may occur due to illness, staff attrition, or other unavoidable circumstances.

7.3.3   On occasion, Lessons may be taught by a Teacher under the direct supervision of another Teacher or assessor as part of Aqua Beans’ internal training programme. All Teachers are fully qualified and appropriately certified before they are permitted to teach a Lesson independently.

7.3.2   Customers will be notified of material changes to Lesson timing or location where reasonably possible, but Aqua Beans shall not be liable for minor changes necessary for operational, safety, or teaching reasons.

8.        Supervision & Spectators

8.1      Supervision of Children

8.1.1   For safeguarding and safety, a parent or guardian must remain poolside for the duration of the Lesson if their child is participating.

8.1.2   Unless agreed in advance by Aqua Beans, only one adult per child may attend the Lesson.

8.2      Spectator Behaviour

8.2.1   All spectators must behave in a manner that is safe, respectful, and non-disruptive to Participants, Teachers, and other Customers.

8.2.2   Spectators must not interfere with the delivery of Lessons or the instructions given by Teachers.

8.2.3   Failure to comply may result in removal from the Facility, without refund or credit.

8.3      Facility Rules

8.3.1   Spectators and Customers must comply with any Facility-specific rules, whether provided in Information Packs, displayed on-site, or communicated verbally by the Teacher.

8.3.2   Failure to comply may result in removal from the Facility, without refund or credit.

9.        Safeguarding and Child Protection

9.1      Commitment to Safeguarding

9.1.1   Aqua Beans is fully committed to safeguarding and promoting the welfare of children and vulnerable adults.

9.1.2 All staff, Teachers, and volunteers are expected to maintain the highest standards of professional conduct and adhere to safeguarding policies.

9.2      Staff Vetting and Training

9.2.1   All Teachers and relevant staff have undergone appropriate background checks, including enhanced DBS (Disclosure and Barring Service) clearance.

9.2.2   All Teachers and relevant staff undertake regular safeguarding training to ensure they remain up to date with current guidance, legislation, and best practices.

9.3      Reporting Concerns

9.3.1   Any safeguarding concerns must be reported immediately to the Designated Safeguarding Lead.

9.3.2   Contact information for the Designated Safeguarding Lead is available on request.

9.3.3   Aqua Beans will respond promptly and in accordance with statutory requirements and internal safeguarding policies.

9.4      Expected Behaviour

9.4.1   Adults and children attending Lessons or the Facility must behave in a manner that supports the safeguarding and wellbeing of all Participants.

9.4.2   Failure to comply with safeguarding requirements or inappropriate behaviour may result in removal from Lessons or the Facility and may be reported to the relevant authorities.

10.     Personal Property & Lost Items

10.1   Personal Property

10.1.1 All personal property and possessions left on the poolside, in changing rooms, or anywhere else at the Facility (including outside) are left entirely at your own risk.

10.1.2 Aqua Beans does not accept responsibility for items that are lost, damaged, or stolen while at the Facility.

10.2   Lost Property

10.2.1 Lost property found at the Facility will be kept by Aqua Beans for a minimum of seven days.

10.2.2 Items that remain unclaimed after this period will be disposed of or donated at Aqua Beans’ discretion.

11.     Photography, Video and Media

11.1   Photography During Lessons

11.1.1 Photography is not permitted during Lessons unless express permission has been granted by the Teacher.

11.1.2 If permission is granted, photographs may only be taken at the end of the Lesson, and only of the Participant in your care.

11.1.3 Photography is strictly prohibited in the changing rooms at all times.

11.1.4 All photography must comply with Facility rules, and Customers must cease immediately if requested by the Teacher or Facility staff.

11.1.5 Photographs taken with permission must not be shared on social media without Aqua Beans’ prior consent.

11.2   Filming and Reproduction

11.2.1 Filming, including video recording, is strictly prohibited at all times during Lessons.

11.2.2 Reproduction of any part of the Lesson in any format for personal, online, or commercial use is prohibited without prior written consent from Aqua Beans.

11.3   Teacher Review

11.3.1 Teachers have the right to review any photographs taken during Lessons.

11.3.2 Aqua Beans may delete or confiscate any inappropriate or non-conforming images.

11.4   Marketing and Promotional Use

11.4.1 Aqua Beans may take photographs or videos of Lessons for marketing purposes. Permission will be sought from Customers beforehand.

11.4.2 Any images taken for marketing may also be provided to the Customer for personal use only.

11.4.3 All Aqua Beans photography, logos, and illustrations remain the copyright of Aqua Beans Ltd. Unauthorised reproduction, sale, or commercial use is prohibited.

11.5   Internal Training Use

11.5.1 Aqua Beans may take photographs or videos for internal training purposes.

11.5.2 These images will be used solely within Aqua Beans and will not be published externally.

11.6   Liability for Third-Party Actions

11.6.1 Aqua Beans cannot be held liable for any actions of third parties that breach these rules, to the fullest extent permitted by law.

12.     Offers and Discounts

12.1     Any promotional offer, discount, incentive or concession (including, without limitation, sibling discounts or introductory offers) is offered at Aqua Beans’ discretion and is subject to availability.

12.2     All offers and discounts may be amended, withdrawn or replaced at any time, without notice.

12.3     Offers and discounts are subject to any eligibility criteria, conditions or limitations communicated at the time of booking or otherwise determined by Aqua Beans, provided such criteria are reasonable and not misleading.

12.4     Unless expressly stated otherwise, offers and discounts:

• cannot be applied retrospectively;
• cannot be combined with any other offer; and
• have no cash alternative.

13.     Limitation of Liability

13.1   Acknowledgment of Risk

13.1.1 Customers acknowledge that swimming and pool activities carry inherent risks, including slipping, submersion, collisions and other water-related hazards.

13.1.2 Customers accept that participation in Lessons is at their own risk, and where applicable, at the risk of their child.

13.2   Exclusion of Liability

13.2.1 To the maximum extent permitted by law, Aqua Beans, its Teachers, staff, and agents shall not be liable for any loss, damage, injury, or claim arising from:

• Participation in Lessons;
• Use of the Facility;
• Personal property brought onto the premises;
• Actions or omissions of Teachers, staff, or other Customers;
• Cancellation, rescheduling, or changes to Lessons; or
• Compliance or non-compliance with these T&Cs

unless caused by its negligence.

13.3   Customer Responsibilities

13.3.1 By booking or participating in Lessons, Customers agree to comply with all terms and conditions set out in this document.

14.     Indemnity

14.1     Customers agree to indemnify Aqua Beans against any claims, costs, or losses arising from a breach of these Term and Conditions or from any failure to comply with them.

15.     Website Use

15.1   Acceptance of Terms

15.1.1 Use of the Aqua Beans website constitutes acceptance of these T&Cs. If you do not agree, you must stop using the Website immediately.

15.2   Copyright Notice and Ownership of Materials

15.2.1 Copyright (c) 2026 Aqua Beans Ltd. Subject to the express provisions of these Terms of Use, we are the owner or licensee of all copyright and all intellectual property rights in our Website and the material published on it. All such rights are reserved.

15.3   Website Licence Terms

15.3.1 You may view, download and print materials from our Website and from any email services including, but not limited to newsletters, subject to the following conditions:

• materials are for personal use only and must not be used for commercial purposes without our prior written consent;
• you must not edit or otherwise modify any materials;
• you must not remove our copyright or any other proprietary notices from materials;
• no graphics can be used without the our written consent ;
• you must not reproduce any material (including photographs) in any format without prior written consent including reproduction on another website;
• you must not sell, rent, sub-license or redistribute any material;
• you must not show any material in public without prior written consent;

15.4    Registration

15.4.1 You may be offered the opportunity to subscribe and/or register to:

• receive additional restricted access to our Website; and/or
• receive additional material via our email services, including, but not limited to, newsletters.

15.4.2    To be eligible to subscribe and/or register, you must be at least 18 years of age and resident in the United Kingdom.

15.4.3    Each registration is for a single user only and you must not allow any other person to use your account to access our Website. You must notify us, in writing, immediately if you become aware of any unauthorised use of your account including disclosure of your password. You are responsible for any activity on our Website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.

15.4.4    You are not permitted to use any other person’s account to access our Website.

15.4.5    We reserve the right to suspend, cancel or amend your account at any time at our sole discretion without notice or explanation.

15.5   Data Privacy

15.5.1 Please refer to our Privacy Policy for details about what personal information we collect, how we use it and how we protect it. By either visiting the Website, registering for an account, subscribing, booking a course or placing an order via the Website, you consent to the collection, use, transfer and storage of your data per the conditions outlined in the Privacy Policy.

15.6   Your Conduct

15.6.1 You warrant and represent that your content will comply with these Terms of Use.

15.6.2 Your content must not:

• be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person;
• be libellous, maliciously false, negligent, obscene, indecent, blasphemous, pornographic, offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory in any way;
• discriminate based on race, gender, colour, religious belief, sexual orientation or disability;
• infringe any copyrights, intellectual property rights, any rights of third parties, rights of confidence or rights of privacy;
• be in contempt of any court, or in breach of any court order;
• be technically harmful including, but not limited to, computer viruses, trojan horses, worms, harmful components, harmful data, malicious software and corrupted data.

15.6.3 You must not attempt to gain unauthorised access to our Website, the server on which our Website is stored or any server, computer or database used either directly or indirectly by our Website.

15.7   Links To and From Other Websites

15.7.1 Any links from our Website to other websites are provided for your convenience only. Such links do not constitute or imply an endorsement, sponsorship or recommendation by Aqua Beans of the linked website. We accept no responsibility for the availability, content or resources of a linked site and accept no liability for any loss or damage incurred resulting from accessing these links.

15.7.2 If you access these links, you do so entirely at your own risk and you accept that you are leaving our Website and will be subject to any Terms of Use of the linked website.

15.7.3 If you would like to link to our Website from another website, you must comply with the following conditions:

• You must obtain written permission from Aqua Beans prior to linking to our Website.
• You must not incorporate any content from our Website into your website including, but not limited to, in-lining, framing or creating browser or border environments around Aqua Beans content;
• You may only link to our Website by providing an underlined, textual link from your website to the Home Page of our Website, for example, co.uk;
• You may not imply or suggest any relationship, affiliation, approval or endorsement on our part where none exists;
• Your site must not present false information about Aqua Beans, its products or its services;
• You may not use any brand, logos or trademarks without express prior written consent;
• Your site must not contain content that could be construed as distasteful, offensive or controversial;
• You link to our Website in a manner that is fair, legal and does not damage or exploit our reputation;

15.7.4 We expressly reserve the right to withdraw the permission to link to our Website at our sole discretion without notice or explanation and with no liability.

15.8   Accuracy of Information

15.8.1 Whilst we try to ensure that the information on the Website is accurate, complete and up to date, we have no liability for:

• incomplete or inaccurate information published on our Website or via email services; or
• material that is not up to date published on our Website or via email services.

15.8.2 We reserve the right to discontinue, suspend or alter any or all of our Website services at any time at our sole discretion without notice or explanation and without incurring any liability.

15.8.3 To the maximum extent permitted by applicable law, we exclude all representations and warranties relating to the subject matter of these Terms of Use, our Website and the use of our Website.

15.9   Liability

15.9.1 Nothing in these Terms of Use will:

• limit or exclude any liability for death or personal injury resulting from negligence;
• limit or exclude any liability for fraud or fraudulent misrepresentation;

15.9.2 We, our officers, directors, employees, shareholders and agents and any other party whether connected to the Website or not, will not be responsible or liable for any amount of loss or damage of any nature to you or a third party including (without limitation) costs, loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill whether arising in contract, in tort (including negligence) or otherwise in connection with:

• the Website;
• the use, inability to use or the results of the use of the Website; and
• any websites linked to the Website or the materials on such websites.

15.9.3 This includes, but is not limited to, any loss or damage caused by computer viruses resulting from accessing, browsing or downloading any material from the Website or any websites linked to the Website.

15.9.4 You agree that you will not bring any claim personally against our officers, directors, employees, shareholders and agents in respect of any losses you suffer in connection with the Website or these Terms of Use.

15.10 Website Access

15.10.1 We reserve the right to restrict access at any time without notice and without incurring any liability to areas of our Website, or indeed our whole Website, at our discretion. You must not circumvent or bypass, or attempt to circumvent or bypass, any measures put in place to restrict access to our Website.

15.10.2 You are responsible for making any arrangements necessary for you to have access to our Website.

15.11 Breaches of Terms of Use

15.11.1 Any use of our Website or use any materials provided on it other than in accordance with these Terms of Use is prohibited. If you breach these Terms of Use, you are no longer permitted to use our Website with immediate effect and you are required to destroy any downloaded or printed material immediately.

15.11.2 If you breach these Terms of Use in any way, or if we reasonably suspect that you have breached these Terms of Use in any way, we reserve the right to suspend, prohibit or block your access to our Website, or part thereof, at our sole discretion and without incurring any liability. You must not take any action to circumvent such suspension, prohibition or blocking including, but not limited to, creating and/or using a different user account.

16.     Data Protection and Privacy

16.1     Aqua Beans collects and processes personal data in accordance with UK GDPR and the Data Protection Act 2018.

16.2     Any personal data will be processed in accordance with our Privacy Policy which outlines how we collect, use and protect your information.

17.     Changes to Terms

17.1     Aqua Beans reserves the right to update these Terms and Conditions at any time.

17.2     Customers will be notified of material changes via email or the Website.

17.3     Continued participation in Lessons or use of the Website after notification constitutes acceptance of the updated Terms and Conditions.

18. Termination / Suspension

18.1     Aqua Beans may suspend or terminate participation if a Customer breaches any part of these Terms and Conditions.

18.2     Suspension or termination may result in loss of access to Lessons, Website accounts, or related services without refund.

19.     Complaints & Dispute Resolution

19.1     Aqua Beans aims to provide a high-quality service.

19.2     Complaints should be submitted in writing via email or post.

19.3     Aqua Beans will acknowledge and address complaints promptly.

19.4     For unresolved disputes, Customers may seek alternative dispute resolution or legal action as permitted under UK law.

20.     Force Majeure

20.1     Aqua Beans is not liable for any failure or delay in providing Lessons due to circumstances beyond its reasonable control, including:

• Pool closures, maintenance, or damage;
• Severe weather;
• Staff illness or unavailability;
• Any other unforeseeable events.

21.     Governing Law and Jurisdiction

21.1     These Terms and Conditions are governed by the laws of England and Wales.

21.2     Any disputes arising under these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.

22.     Severability

22.1     If any provision of these Terms and Conditions is found to be unenforceable or invalid, the remaining provisions shall remain in full force and effect.

23.     Entire Agreement

23.1     These Terms and Conditions constitute the entire agreement between Aqua Beans and the customer, superseding all prior agreements or understandings, whether written or oral.

24. Contact Information

24.1 For general enquiries, complaints, or GDPR requests, Customers can contact Aqua Beans:

• Email: info@aquabeans.co.uk
• Address: The Bean Pod, Stratford Garden Centre, Clifford Chambers, Stratford-upon-Avon CV37 8LW